Part-Time Front Desk Associate / Washington, DC

Part-Time Front Desk Associate

Dupont Circle Area Hotel  -  Washington, DC 20009  -  United States of America  -  3 days ago

Please, only people who are available for any shift should apply. This position will train several days in preparation for picking up a couple of shifts a week starting at the end of October, There is a possibility of this becoming a full-time position, but candidate must be available to work any shifts or days including holidays and overnights.

We are looking for a Guide (Hotel Front Desk Agent) to serve as our guests’ first point of contact and manage all aspects of their accommodation. Guide's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Will be working alone often and must be comfortable making decisions

Skills

  • Work experience as a Hotel Front Desk Agent Required
  • Experience with hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor work,
  • Customer service attitude
  • Excellent communication and organizational skills
  • Must be reliable!!
  • Must be responsible and embrace empowerment to run your shift

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekends

COVID-19 considerations:
We have installed barriers, take team members temperature, and do frequent cleaning with peroxide based solution. Masks are required while on duty. Gloves are available.

Experience:

  • front desk: 2 years (Required)

Education:

  • High school or equivalent (Required)

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Only full-time employees eligible

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